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Frequently Asked Questions
Below are the most frequently asked questions
about eBay Stores, Websites, and much more.
 

Q. Why should I hire you custom design, market, and advertise my online business?

A.To sum it up--I am one of the very best eBay Store and Website
Designers, Marketers, and Advertisers that you will ever find! My many
years of experience, expertise, and design portfolio portfolio speak for itself.

I even custom designed my entire eBay Store which will give you a good
look into exactly how I custom design eBay Stores and Websites as well as
Non-Profit Organizations, and Christian Church Websites. Please note that
I will not design a pornographic website or any design that falls into that
category such as lingerie websites due to my strong Christian beliefs.

I am firm believer in creating custom designs that meet
the highest of standards such as the following qualities:

  • A very professional looking design
  • A very well balanced design that is consistent
    throughout the site in the layout, color, images, and text
  • A design that is very easy to navigate
  • A design that is UNIQUE to only your site
  • A design that exceeds your expectations
    and a design that you are 100% SATISFIED with!

To meet these goals, I complete the following tasks for each client:

  • I analyze each site based on what the site is about
  • I plan each site based on the images and text that will be used
  • I develop each site with the targeted user in mind
  • I upload each site page by page accurately and precisely
  • I test each site thoroughly to make sure the site is fully functionally

I have been selling on eBay since March of 2006. I have been designing,
marketing, and advertising eBay Stores and Websites since June of 2006.
I also have my Associates Degree in Website Design Visual Communications
from "The University of Phoenix".

I am currently pursuing my Bachelor's Degree in Website Design Multi-Media at
"The Art Institute". I have also attended numerous marketing seminars in person and
online in order to stay up-to-date with the newest and latest Internet Marketing trends.

As you can see, I have a lot of experience and expertise to bring your custom design to fruition.
That is exactly why I am the perfect Website Designer, eBay Stores Designer, Marketing Consultant,
Banner Advertiser, Freelancer, Logo Designer, and Virtual Assistant for your online business!
My desire is to see YOU succeed!

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Q. I have very little computer knowledge.
Will it be hard for me to manage, edit, and update my designs?

A.For your Custom Store Pages, you will be able to edit the text
by simply going to: MANAGE MY STORE >> CUSTOM PAGES

For your eBay Auction Listing Template, you can edit the text and add images to your
eBay Auction Listing Template by simply copying and pasting your text and/or image(s)
onto your Template by simply revising 1 of your current eBay Listings.

If you want to add your eBay Auction Listing Template to a NEW eBay Listing,
simply click on SELL which is located on the UPPER RIGHT HAND SIDE of your
screen when you are logged into your eBay account. It is really that easy to maintain.

I will also email you some tips to help you to know how to edit your designs after
your designs have been completed. I also do future revisions and updates for
an additional charge of $5-$30 for small revisions and any amount up to $100
or more for large revisions.

If your site needs a total redesign from scratch, then the price will be the cost of a brand
new custom design package of your choice. Please note that all of my prices are subject to
change without notification, so it is best to order early in order to lock into my current prices.

You should rarely ever need any revisions or updates done
on your designs, unless you change any of the following:

  • if you change your business name
  • if you change your store page name
  • if you want to add new store pages
  • if you change your eBay User ID Name, etc.

In these particular cases listed above, you will need
to hire me to do some small revisions on your designs
in order to keep your site fully functional and up-to-date.

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Q. Which Design Package, Marketing Package, and Advertising Package should I order?

A. It all depends on how much money that you are willing to invest into your online business.
The ULTIMATE Packages are the top of the line packages that I am offering. You can upgrade
your packages at any time in the future. You can also order more than 1 package at the same time
and you will receive 10% off of your total order! FOR A LIMITED TIME ONLY!

You will need to contact me with the item# of the 2 packages that you want to order
and I will have to make a special listing for you to order with your discount.

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Q. How many additional pages should I order with my design package?

A. It all depends on how much money that you are willing to invest into your
online business. The more ADD ON Pages that you have in your eBay Store and/or
Website will also INCREASE your Search Engine Optimization Opportunities
simply by the content that I will place onto your ADD ON Pages.

A well written page with a lot of keywords will generate a lot of traffic for you! 

***Simply Remember This!***
~ MORE ADD ON PAGES
= MORE TRAFFIC TO YOUR SITE!
= MORE SALES FOR YOU!


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Q. When will I receive my order?

A. You will receive your order as soon as each part of your project has been completed.

Completion Time Frame for Custom Design Packages:
Your HOME PAGE should be completed within approximately 1-2 weeks or less from the time
that I have received your payment, as well as your completed questionnaire that I will email
to you after you have placed your order, and your image(s) to use on your custom designs
if you have a high quality image. I will then proceed to finish the rest of your designs to make
every page match up in color and design.

The longest length of time that I have ever worked on any custom design was 5 weeks
in all and that was because the seller ordered a lot of additional store pages. My custom
designs are well worth the investment and the time. You and your shoppers will be highly
impressed with your finished design. I will make sure that you are 100% satisfied with your
designs or I will make it right for you!

NOTE: If you do not have an image for me to use on your custom designs,
I can create your designs by using only color and text, but using an image
is highly recommended for a more professional looking custom design.

Completion Time Frame for Marketing Packages:
The time frame to have your Marketing Package completed
varies from approximately 1-5 weeks depending on how large
of a Marketing Package that you order.

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Q. How will I receive my order?

A. With your Custom Designs and/or Marketing Package, I will upload all of your designs
and/or marketing package to your eBay store and/or website for you. I will just need
temporary access to your store or website. You can change your password after
I have finished your order. I will not have access to any of your financial information.

Then, you can simply change your password after I have finished your designs. It is all up to you.
This is the normal protocol for every website designer. Allowing me to upload your designs for you
is for you is optional, but highly recommended in order to ensure that your designs are uploaded
correctly. I will only have access to the design aspects of your site. You can rest assure that
I will not share any of your information with any 3rd parties.

After I have completed your Custom Designs and/or Marketing Package, I will email
all of your designs and/or marketing package to you after I have completed them
on MS Word and/or Note Pad as well as JPG, PNG, and SWF files if applicable.
Your images will be emailed to you as in a zipped folder as an email attachment
for better organization.

When you receive your backup files via email, simply unzip the folder and save the folder
on your computer for safe keeping. It is also a good idea to save the email as well that contains
your backup files. Another great way to backup files is by using an "external hard dive" which
is optional, but highly recommended. External hard drives can be purchased for sale on eBay
or at any office supply store. I personally own two 80 GB Maxtor One Touch External Hard Drives.
These are an exceptional investment for everyone. They also come in different sizes.

Simply, drag and drop your computer files and folders from your computer onto your
external hard drive which would located on your Local Disk (D: or E:) usually or another drive
if you are already using Local Disk (D: or E:). Anyway, if you save your important files onto your
external hard drive and if your computer ever crashes, you not need to worry because you
will have everything already saved onto your external hard drive. Then, when you get your
computer fixed or get a new computer, you would simply transfer the files from your
external hard drive back onto your computer. It is that easy and a real life saver!

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Q. What are your terms of use?

A. Terms of Use #1:
Currently all of the designs that I make can not be resold,
can not be shared, can not be given away, and can not be transferred
to another person unless to one's legal spouse without my written consent.

Terms of Use #2:

However, if you are a Website Design Agency, Advertising Agency,
or Marketing Agency who is interested in hiring me to design for
your company and use your company name instead of my company
name to where you will be able to take 100% credit for the design,
I will be happy to work with you. 

The cost that one would pay for my credit link to be taken off would be
the original cost of the design package that is listed in my eBay Store
and additional $1,000 to take my credit link off of the design will be
used on only 1 site.

This is a really great deal because you can get a lot of custom pages
to resell with this flat fee of only $1,000. If you would like to resell the designs
that I make for your company to an unlimited number of buyers, the cost will
be an additional $4,000 on top of the cost of the design package regardless
of how many pages that your package comes with.

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Q. Will you revise my designs if I am not happy with them?

A. Yes absolutely! Each Custom Design Package comes with 3 design revisions
automatically with your initial order. For example, after I have designed part of
your Home Page, I will let you review your designs to get your input and suggestions.

If you are not happy with your Home Page, simply let me know and I will be happy
to revise your designs for you. After I get your approval on your HOME PAGE designs,
I will proceed to match up your other designs in color and in font to make all of your
designs to be consistent throughout.

I have a very high success rate and low revision rate. My clients very rarely
need me to revise their designs because they LOVE my work from the beginning!
However, if you need a design revision, please do not hesitate to tell me and
I will be happy to help you.

My custom designs are well worth the investment for your business!
You are definitely getting your money's worth! You and your shoppers will
be highly impressed with your finished design. I will make sure that you
are 100% satisfied with your designs or I will make it right for you!

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Q. What do you offer that other designers are not offering?

A. I am offering you Custom Design Packages, Marketing Packages, and Advertising Packages
that are "tailored specifically" for your business' "UNIQUE needs". Your custom designs, along
with Marketing and Advertising are the top 3 most important investments that you will ever make
for your online business.

Your custom designs will help your business to brand itself and stand out from the rest.
You are paying me to create a custom design tailored specifically to your site.
Your custom designs will be UNIQUE to only you and not just any cookie
cutter pre-made design.

It takes careful planning and time for a professional website designer such as myself to analyze,
plan, design, upload, edit, and revise one's custom designs correctly. I always have each of my
client's best interest at heart in order to make sure that their designs are created correctly and
to make sure that all of their keywords, meta tags, page content, and links have been added
in order to drive the most traffic to their site.

I can make any site look very professional, but I also have to add rich keyword
content in order to get one's site listed on search engines and that is exactly what I do.
Sellers who sell only Pre-made Auction Listing Templates usually do not offer all of the
extra Search Engine Optimization Serviceswith their designs like I am offering with all of my
custom designs. This is precisely what makes my speciality services stand out from the rest!

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Q: I do not like to give out my password. Can I upload my designs on my own?

A. Yes, you can upload your designs to your site very easily on your own if you know
how to "copy and paste text" because I can email your finished designs to you in a
MS Word Document and/or email attachment--that way, you will not have to give out
your password at all.

However, if you would like to make the design process much easier and faster,
you can create a temporary password for me to use to upload your designs.
Then, you can simply change your password after I have finished your designs.
It is all up to you. This is the normal protocol for every website designer.

Allowing me to upload your designs for you is optional, but highly recommended
in order to ensure that your designs are uploaded correctly. I will only have access
to the design aspects of your site. You can rest assure that I will not share any
of your information with any 3rd parties.

After I have completed your Custom Designs and/or Marketing Package, I will email
all of your designs and/or marketing package to you after I have completed them on
MS Word and/or Note Pad. Your images will be emailed to you as in a zipped folder
as an email attachment for better organization. When you receive your backup files via
email--simply unzip the folder and save the folder on your computer for safe keeping.
It is also a good idea to save the email as well that contains your backup files.

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Q. Why should I pay you to create my designs when there are pre-made templates?

A. The pre-made designs that companies offer with automatic wizards are very
plain looking and non-branding types of designs that are used over and over by
millions and millions of online businesses. These types of designs will not set you
apart from your competition. The UNIQUE quality about my custom designs is that
each design is “custom designed” and "tailored specifically" to meet your own
UNIQUE business' needs.

You will never see the exact same design that I create for you on any other website ever!
No one can re-create my custom designs the exact same way that I have created them for
they would have to use the same exact design software programs that I use, the same exact
design techniques that I use, and the same exact images that I use. I keep all of my design
techniques that I use a trademark secret just like how some restaurants have a secret recipe.=)

My custom designs are well worth the investment for your business! You are definitely
getting your money’s worth! You and your shoppers will be highly impressed with your
finished design. I will make sure that you are 100% satisfied with your designs
or I will make it right for you!

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Q. I am already a Top Rated eBay Seller. How can I further increase my sales?

A. An exceptional way for one to further INCREASE their sales is for one to promote their
eBay Store and/or Website on the very popular websites called Twitter, Facebook, Blogger,
and MySpace! These 4 sites are FREE to join and will help you build up your one way links
to your eBay Store and/or Website!

Here is an interesting fact! Did you know that Blogger is owned by the
#1 search engine Google! YES! It's true! That is why I always recommend
Blogger to everyone!

Twitter, Facebook, and MySpace will also help you with SMO which stands for
"Social Media Optimization". SMO is a way of connecting with others on the Internet
such as with your family, friends, co-workers, and not to mention your potential buyers
by writing about what you sell online and interacting with others on the worldwide web.

Incorporating Twitter, Facebook, MySpace, as well as Blogger into your business can
greatly benefit you! Another tip is this! If your eBay Store and/or Website is not already
custom designed, I highly recommend that you let me custom design your site which will
help you build your own UNIQUE brand and make your site to stand out from your competition!

It is also highly recommended that you utilize all of your Custom eBay Store Pages and/or
Website Pages by adding a lot of quality content to your pages because search engines
like Google for example, will almost always, if not every single time...automatically give sites
that have the most pages with the most rich keyword content--the HIGHEST GOOGLE PAGE
RANKINGS when someone does a search for the keywords that are displayed on the pages!

So, if you want to have a very great chance to be placed on the 1st page of Google,
Yahoo, and Bing--simply remember that CONTENT is KING! Lastly, it is optional, but highly
recommended that online sellers have more than 1 site in order to INCREASE SALES!
Many successful online sellers will sell on eBay as well as on their own website.
I am also 1 of those sellers because I own and manage several websites. 

If you need help in getting your business promoted, in starting another store,
and/or getting content written for your business-- please contact me TODAY
and I can save you a lot of time by doing all of this for you!

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Q. Do you offer any payment arrangements?

A. Yes, you are welcome to make weekly or monthly payments for any of my services.
Please note that I will design half of your designs after half of your payment has been
received and I will design the final part of your designs after you have made your last
payment and vice versa for my other services. Please contact me in advance to make
payment arrangements before placing your order.

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Q. Do you give refunds?

A. Due to all of my time that I put into each custom order that
I create--refunds are issued on a case-by-case basis only.

For example, after I have received your payment for your custom designs
and I have received your completed questionnaire, I will begin on your order
within approximately 24-48 hours later--usually the same day.

Full Refunds
If your designs have not been worked on at all or if the designs are not as described,
then a full refund can be issued to you in the form of money back. A refund request
must be made within 24 hours of ordering your designs by contacting me via eBay.

*Important Note: After I have emailed your backup files
for your custom designs, a refund is not given.

*Important Note:
No refunds are given on any of my marketing packages,
advertising packages, or online classes due to these
special types of service. Only designs can be refunded.

I would greatly appreciate it please if no one will abuse my refund policy
because I spend a lot of my time on every custom design that I make.
Thank you very much for your appreciation of my time and my hard work.

I will always do my very best to make sure that you are 100% happy
with your custom designs and if not, I will make it right for you.
I put a lot of time and effort into each design that I create and you
are paying for my time and expertise to create your custom designs.

In the event that a refund is issued to you--the following stipulations
will be in effect at the time of any and all refund requests:

  • Any design that I have made for you that has been refunded back
    to you can not be used by you in any shape, way, or form.
  • Any design that I have made for you that has been refunded back
    to you can not be resold, given away, or transferred by you.
  • You forfeit all ownership and any copyrights
    of the design(s) that were refunded back to you.
  • I will receive 100% ownership and 100% copyright
    of the design(s) that were refunded back to you.
  • I will have the legal right to resell the design(s)
    that were refunded back to you.
My custom Website and eBay store designs are well worth the investment.
Simply take a look my own eBay Store and you will see how professionally
designed that I have designed it. Your eBay store will be professionally
designed as well. This is my promise and personal guarantee to you.

I have been selling on eBay since 2006. I have 100% Positive eBay Feedback.
You can Buy with Confidence! If you have any questions, please feel free to contact me.

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Q. Do you offer Free Support?

A. Yes, absolutely! I offer unlimited ongoing Free Support via email for all of my clients.
Please feel free to ask me any questions via email that you may have about selling online,
advertising, and marketing, etc and I will be very happy to help you. I also offer
Business Consultations over the phone to where you will be able to view my
computer screen LIVE for only $50 per hour where you be speaking me in which
I am a Certified eBay Stores Designer, Website Designer, Internet Marketer,
and eBay Educator with my Associates Degree completed and with my
Bachelor's degree currently in progress.

You can order as many hours as you would like.
The longest Business Consultation that I have given thus far lasted for 3 hours
and it was an exceptional learning experience for my client and will be for you too!

I have over 5 years of experience in Online Selling, Marketing, Advertising--so you would be
paying a fee for my time and also to learn from my many years of experience and expertise.

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Q. What other services do you offer?

A. Please check out my E-Commerce Add Ons to see all of the items
that you can add to your order.

There are so many custom designs and print designs that I offer such as:

If the service that you need is not listed, please contact me about the service
that you need and I will be more than happy to help you.

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How can I contact you if I have any questions?

A. You are welcome to contact me via eBay, via my business email address, and by phone.

Email: tonya@TonyasDynamicDesigns.com
Please be sure to to add my email address to your address book, that way
you will be able to get my emails to your INBOX and not to your SPAM Folder.

Phone: (540) 840-4571
I am best available any day of the week Monday-Sunday from 11am to 9pm EST Time
I am located in Stafford, Virginia, USA. If there is no answer, please leave a message
with your name, phone number, and/or email address. I will return your call either the same
day or the following business day. All of my services are available WORLDWIDE.

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Buy custom eBay Store Designs, Website Designs, eBay Marketing, Website Marketing, Logo Designs, and much more with TonyasDynamicDesigns.